KLC
First: Shipping Policy - Orders are processed and shipped within the next business day for the shipping company. - Delivery time varies depending on the governorate and shipping company, typically ranging from 3 to 6 business days. - The customer is contacted before shipping to confirm order details and address. - If the customer fails to receive the order after it is shipped due to incorrect details or not responding to the shipping company, the customer bears the shipping fee, as well as the shipping fee again if the order is re-sent. Second: Exchange Policy - The customer has the right to request an exchange within 14 days of receipt. - The product must be in its original condition, without breakage, damage, or misuse. - The customer bears the shipping cost for the exchange unless the reason is a product defect or an error by the store. - The replacement product is sent after receiving and inspecting the returned product. Third: Return Policy - The customer has the right to request a return within 14 days of receipt, in accordance with the Consumer Protection Law. - The product must be in its original condition and unused in any way that affects its condition or resellability. - In the event of a manufacturing defect or receiving a product different from the one ordered, the store bears all shipping and return costs. - The product value is refunded to the customer within 7 to 14 business days from the date of receiving and inspecting the returned product. - Products damaged as a result of misuse or incorrect installation by the customer cannot be returned. Important Notes - Upon receiving the order, please ensure the product is in good condition. - In case of any problem, please contact customer service and send photos or a video showing the problem to speed up the resolution process. - Completing the purchase means the customer's agreement to all the terms and conditions mentioned above.
